Frequently asked questions

Can I customize my print?

I am always happy to hear from you if you would like to change the colour or text on your print
Please message me before ordering so I can let you know if this is possible for the specific print you choose
For enquiries please contact me here

I'd like to contact you about my order

No problem at all - please email me here
I will do my absolute best to assist with any enquiries or issues regarding your order and aim to respond within 1 working day

I'd like to cancel my order

I accept order cancellations within 12 hours of placing your order
Please email me here with your request and I will respond as soon as I can!

Sizing & Materials

Size Dimensions

A3
- (29.7 x 42 cm / 11.7” x 16.5”)
A5 - (14.8 x 21 cm / 5.8” x 8.3”)
A5 - (14.8 x 21 cm / 5.8” x 8.3”)

Materials
All prints are printed on thick matte paper (between 230 and 250gms) to ensure long-lasting fade resistant art that looks great in all lighting conditions

I'd like to return my order

I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact me at hello@fromshannonwithlove.com

Return postage is to be paid for by the buyer.

Shipping Information

I aim to print and ship your order within 2 working days with free delivery on UK orders which will be sent via Royal Mail 48 hour tracked

A4 / A5 prints will arrive in a thick double board-backed envelope with “Do Not Bend” stamp

A3 prints will be sent carefully rolled in a thick cardboard postal tube to ensure maximum protection